In Our Patient's Words
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Jeff Miller
“After a bad fall at the gym, I was unable to walk and feared a hip fracture. I called Dr. Yates on his cell phone. He picked up at 6 a.m. in San Francisco and immediately began coordinating care with his colleague Dr. Bond and other staff. An expedited office visit was arranged (avoiding an unpleasant and lengthy emergency room experience). Fortunately, I was able to hop to my car and drive to the doctor’s office. X-rays were immediately obtained and analyzed. As it turned out, I only had a bad contusion. Dr. Yates’ assistant drove me to the pharmacy for painkillers and crutches, picking up these items and an ice pack, as I could not walk in myself. Dr. Yates followed up daily to check on my progress. When you suddenly can’t walk, it’s a wonderful thing to experience this level of care.” Adam & Sherri Kawulok
In 2005 my family and I relocated to Frisco Texas and we needed to find a physician. At the time, I was tipping the scales at almost 380 pounds and had a plethora of health issues that coincide with someone carrying that type of weight. I also had a career as an executive in the wholesale mortgage business that took up most of my time. Leaving very little time and patience to schedule appointments, sit in the waiting room for over an hour and spend less the 5 minutes with the doctor. Out of frustration, my wife and I set out to discover a solution to my predicament. While on the internet searching for my solution, we found Dr. Yates and the Center for Executive Medicine. After reading about the service they provided and level of professionalism associated with the practice I decided to give it a shot.
"The reason I feel compelled to tell my story is simple. Dr. Scott Yates saved my life."Fast forward to 2008, now comes the emotional part of this story. I now weigh 253lbs and almost all of my medical issues are gone. The diabetes is gone, the high blood pressure gone, the out of control life style gone. The reason I feel compelled to tell my story is simple. Dr. Scott Yates saved my life. His personal dedication and involvement in finding a solution to my medical needs allowed me and my family to regain our quality of life. If you are tired of feeling like going to the Doctor is similar to visiting a fast food restaurant and you want to have access to your doctors using technology like email or cell phones, then do yourselves a favor and get out of the rat race, take control of your health and let a group of professional doctors provide you with the experience of a life time. Please trust me; your life is worth it and what a difference it is to actually be able to manage your medical needs with the time and dignity you deserve! Adam Kawulok P.S. Dr. Yates thanks again for your help. I meant every word of what I wrote. I would also be willing to speak with any of your perspective patients over the phone. You truly are a blessing! P.S.S. from Adam’s wife: Thank you again for everything you have done. You have changed our lives. I was shocked this last weekend when Adam moved almost our whole house by himself. A year ago he would not have been able to do a thing. I love having him back... Thanks again! Sherri Kawulok Kelly, Becky, & Travis Williams
Joining the Center for Executive Medicine has and is literally saving our lives. An ER doctor recommended Dr. Scott Yates when my husband, Kelly, cracked his ribs by sneezing. Little did we know the ER Doctor was more concerned with his heart than his ribs and we were about to enter a new phase of our lives. Dr. Yates met with us as a family and realized Kelly needed help fast. By beginning to coordinate his care immediately, Kelly’s life was quickly saved with heart stents. This event and Dr. Yates made our family step back and look at our health and helped us realize that our obesity was killing us. It’s a tough realization to find you are not in as good of shape as you thought, and headed for very short lives. We began a personal relationship with Dr. Yates before the Center for Executive Medicine program existed. But we were the first to realize as the executive medicine program started that we never wanted to be without that exquisite care, ongoing evaluations, and meaningful consultations ever again. "The Center for Executive Medicine is life-changing"The results are astonishing! Kelly is doing away with his insulin after 25 years. Collectively our family has lost 450 pounds! We are healthy on paper and off. We are active again. We are physically and emotionally changed because of this program. It is that personal time with Dr. Yates, those encouraging emails, a great staff who really cares that keeps us on track. The Center for Executive Medicine is life-changing. We credit those no wait, when-YOU-need-them appointments, telephone and email consultations for two busy executives and a full time student to maintain our health regimen. We are considered and treated like a friend of the family, not a number. This relationship and level of access gives us peace of mind and allows us to keep transforming our health completely and constantly. This has truly been one of the best investments our family has ever made – the return on this investment is simply infinite – longer, healthier, happier lives. Becky, Kelly and Travis Williams Cary & Jeannie Platt
I value great customer service and excellence in care of clients. Over the years, I have navigated through a host of physicians and specialists experiencing mediocre care and very little customer service. When I saw an ad for the Center for Executive Medicine, I was intrigued by the concept and therefore arranged a meeting to find out more. I was surprised to find out that this group had actually discovered a way to implement high quality personalized medicine and customer service. At the time I met with Dr. Bond, I had lost 10 pounds very quickly, had little to no energy, and felt like I was on my deathbed. His approach of assimilating a detailed history, performing a thorough physical exam, and ordering dedicated testing quickly revealed my need to see a gastroenterologist quickly. This specialist was booked several weeks out for appointments, but Dr. Bond was able to get me in the very next day. Simultaneously, Dr. Bond discovered some of my lab levels were off the charts in the wrong direction. He corrected this immediately with medication. Shortly thereafter, I began to gain back the weight I had lost and started feeling better than I had in a long time. The nurse asked me, “How did you get your doctor here so quickly?”I was so impressed by the quality of care and service; I added my family and have purchased memberships for some of my employees. This has been a fantastic investment in peace of mind for my family. Some of the benefits that I never imagined were possible in medicine are:
My family and I really have the greatest confidence in this service. I am still amazed that I have my doctor’s personal cell phone number, home phone number and his personal email to use any time I needed him, and they really mean that. Cary Platt Janet Daniels
It was 2002 and I, like most people, was fed up with waiting for hours every time I went to my doctor for a checkup. I had diabetes and I knew it was very important that I did not give up going, however arduous the process was. So, my husband and I decided to “try” a new doctor. Someone had recommended a new doctor in our area who had a totally electronic office and who seemed to “really know his stuff” as this person put it. So, my husband and I both made appointments with Dr. Scott Yates. My husband liked him better than I at the first as he seemed a bit too fond of his computer compared to the type of doctor I was used to; but, the wait wasn’t too bad and he really DID “know his stuff.” So, I decided I would give him a try. At the time, I had no idea what a momentous decision that was that day. Over the next few years, Dr. Yates continued to be our primary care physician, and a fine job he did, too. Although he tried, he really had trouble keeping up with the patient load, and often seemed rushed at my appointments. But, that is the nature of medical care today, isn’t it? My father was a physician, my son is a Cardiologist and my sister is a Pulmonary and Critical Care specialist. So I know how medicine has changed. I know that good doctors are rushed and harried and hassled. I know that the economic pressures from government and insurance companies have forced them to see more and more patients every day. But, does it really have to be that way? In the first week of November, 2006, I started running a fever but I thought it was just the flu. I began to have a lot of pain and thought my gall bladder had finally developed stones or an infection. I was feeling so very bad; I had my husband take me to the ER at Presbyterian Hospital of Plano. The emergency room physician called the on-call surgeon who determined that I needed an emergency cholecystectomy. They put me on IV antibiotics and removed my gall bladder. I do not remember, but I am told that, after surgery, I was having a lot of trouble breathing and kept going to sleep in the middle of my sentences. I was given a pressurized oxygen mask, but was too exhausted to use it. The doctors decided that I needed to go on a ventilator. Finally, after multiple tests, it was determined that I had Adult Respiratory Distress Syndrome (ARDS) which was probably caused by a virus. I continued to get worse and three days later, I was so sick that Dr. Yates was trying to figure out how to tell my husband that the specialists taking care of me didn’t think I would survive. Well, this isn’t a posthumous publication; I’m still here! "My physician-family members were amazed!"Of course, I was very sick but neither I nor the doctors were going to give up. With Dr. Yates as coach, the team played on. He coordinated my care, calling in the best heart and lung specialists in the area. He spent hours in the ICU double checking every detail – lab reports, x-rays, medication doses. My sister (the Critical Care Specialist) arrived soon after I was put on the ventilator and of course she had “a few” questions. He spent hours with her too. He took the time to go over x-ray images and reports with my sister and my son (the Cardiologist). They said that some of the doctors taking care of me weren’t as comfortable sharing this information, but Dr. Yates was. When questions arose, he researched to find answers. My physician-family members were amazed! Of course, I was comatose. I remember being on the ventilator in the ICU and hearing Dr. Yates talking to me, encouraging me to rally, giving me updates about my grandchildren. Not what we picture when we think about doctors but that’s what mine did! Eventually, my lungs improved and I was able to be weaned off of the ventilator. Dr. Yates told me later that the day in the ICU when he thought I probably wouldn’t survive was the day he decided to change his practice. Time and focus and concentration are important. He knew that patients needed more time with their doctor and to be able to reach them quickly when ill. He knew that the relationship between patient and physician depends on trust and that this relationship is critical. With cell phones and email, he knew that he could be available to his patients 24/7. This is exactly what happens with the Center for Executive Medicine. When I come in for my appointments, I am escorted to a consultation room within five minutes of my arrival and I’m seeing Dr. Yates within another five minutes. Dr. Yates isn’t rushed and I have time to discuss everything I want to with him. At first, I could not believe this system was really true. But, when I started picking up the phone and calling him when I needed to, there was this amazing relief to know I did not have to wait the entire weekend to get advice or help or medicine. I just do not think that I could go back to the “old” way that most doctors practice medicine today after being a member of the Center for Executive Medicine. It really works. It is wonderful and I highly recommend it to anyone. The hours that Dr. Yates spent in the ICU…and the hours since then getting me back in shape to enjoy my husband, children and grandkids... What are they worth? Well, I sent Dr. Yates a card at Christmas that said:
Prescription: $10 Janet Daniels |